Return to Balance

The refund that comes back as a sale

Let the customer take their refund as store credit worth more than the cash. It lands before they leave the counter and spends anywhere you sell.

Return · order #8467Patchwork Denim Jacket$100.00 · $30 balance + $70 Visa
$100.00$70 to Visa · $30 to balance5–7 business days
$103.50To their balance · +$3.50 bonusInstantly

How it works

The balance is worth more than the cash, and it lands today

Dana returns a $100 jacket to Aster Merrow. She can take $100 back on her card, or $103.50 as balance.Rewards sets the bonus

9:41
Powered by Accrue

Select your refund option

Aster Merrow balance

Balance + bonus available instantly

Aster Merrow balance$30.00
Visa ••••3145$70.00
bonus reward+$3.50
Total$103.50
Original payment methods
Takes 5–7 business days$100.00

Refund will be automatically issued to original payment method if no decision is made within 7 days.

CONFIRM REFUND

What it does for you

You keep the revenue you were about to hand back

  • The money stays with you

    A refund paid as balance never leaves for a card.

    Balance
  • A small bonus keeps the whole sale

    You set what the balance is worth over the cash refund. It costs less than the money walking out.

    Rewards
  • They spend it anywhere you sell

    The same balance works online, in the app, and at the register.

    Payments
  • Every kind of refund counts, not just returns

    Returns and exchanges, cancelled orders, price adjustments, partial refunds, shipping failures, and goodwill.

    Rewards
  • Your returns flow stays yours

    Call it from your own refund logic. Nothing about the card refund is blocked.

    Payments

Where it grows

Once the money stays, it can do more

A program, not a one-off

The balance a refund creates is the same balance they load, earn on, and spend.

9:41

Powered by Accrue

$30.00$36.50$38.50$41.00$44.00+$6.50+$8.50+$11.00+$14.00
PAY

Drops

Drop 14

Ivory Knit Set$215.00

Offers

Ends 24 Nov

5% backBronze Silk Blouse
HomeShopWalletCartProfile
Load cash+$6.505% on $130.00
Return+$2.005% on $40.00
Gift+$2.505% on $50.00
Purchase+$3.003% on $100.00

A card they can tap

The balance spends anywhere Visa is accepted.

9:41
Visa
Hold Near Reader
DoneAster Merrow · $48.20

Offers that pay in balance

Offers targeted on what people actually bought, paid out as balance.

Set rules

Reward
5% back
Audience
21,400 · lapsed 90d
Window
10 Oct – 24 Nov
LiveDraft
New

Bronze Silk Blouse

5% back

Ends 24 Nov

See a refund come back as a purchase.

We'll show you the choice at the return, the balance landing while the customer is still at the counter, and the math against your own return volume.